Business has a growing dependency on enterprise IT solutions
Companies face increasing demands in managing the availability of complex data centre environments. A difficult challenge whilst striving to become more efficient and reduce operational expenditure. Even without the added burden of multiple service providers, all with a variety of service levels, contracts and processes, it is difficult to find the right balance.
Reducing Complexity
We are here to help you tackle the problem by offering a single source service so that you can reduce the overhead of managing multiple service contracts. We bring you the benefit of a single point of contact for incidents, service management, service delivery and contract management. Incidents will be managed by our UK call centres where a team of accredited experts will manage your incident through to completion.
Reducing Risk
Our team of multi-skilled engineers will aim to have your services up and running as soon as is possible, regardless of product type. We will only send skilled engineers with high levels of knowledge and experience and you can feel comforted by the fact that we are supporting them with some of the best specialists in the industry. Our Logistics team have been servicing our parts and transport requirements, along with those of many other computer maintenance companies, for over 15 years.
Our ITIL accredited Service Management team provides the end to end management to ensure that we hit all of your required targets. We always aim to exceed service levels and work closely with you to continually improve our service.
Reducing Costs
By reducing your overhead in managing multiple service suppliers, more time is available to be utilised on other more productive work streams. Our investment in a Multi-Vendor engineering and logistics capability will deliver a cost-effective solution, rather than having the expense of dedicated teams specific to each manufacturer's equipment. Our significant knowledge and experience of part failure and usage rates will also help us to control costs by ensuring that we keep the right part, in the right quantity and in the right location.
