GMT's 360° System Support is structured to meet the individual and changing needs of any IT infrastructure.
We offer two fully configurable options for support; break/fix system support or a proactive maintenance service - giving our clients a choice rather than a ‘one size fits all' solution. We have branded these options "Safe and Sound".
Our knowledge and experience helps us to evaluate client needs and then to factor in product reliability and servicing costs when devising a realistic support plan. We can directly maintain and support hardware from every major vendor, at any age or level of obsolescence, which makes for a simple and cost effective solution.
Our System Inventory Management process is the key to ensuring appropriate levels of cover and thus reduces overall support costs. Why pay for a high level of service across your entire IT estate, when non-critical platforms could be serviced in other more inventive ways?
Highlights
Single contract supporting all vendors' equipment
Single point of contact
Configurable SLA's
Vendor Independent
UK Service Support Centre
Highly trained Multi-Vendor IT Technicians
ITIL Service Management
